Ideas for businesses
that serve people.
How bookings, payments and AI actually behave in a working business, from the people building Ordina.
Engineering Resilience: Benchmarking Local LLMs for a Zero-Downtime AI Secretary
At Ordina, our Intelligence engine, internally called Orbi, runs on Multiple Frontier Closed and Open Models. It handles thousands of complex booking conversations, price negotiations, and calendar syncs for service businesses every single day.
Open Weights and Strict Harnesses: Why Ordina Backs the Open Secure AI Alliance
A new alliance is pushing for open weights and strict safety harnesses. Here is why Ordina backs both, and how our deterministic core already enforces it.
The Architecture of Agency and Transactional LLMs
The world of artificial intelligence is splitting into two major camps the conversation first and foremost, then the transaction.
Why Two Customers Can Never Book the Same Slot
A booking system can be slow, forgetful, or briefly offline. The one thing it cannot do is give the same slot to two people. Here are the four guards that make that impossible.
Three Things That Break When an AI Agent Starts Booking
An agent that can describe a 2pm slot is not an agent that can take it. Three failures show up the moment an LLM starts changing real state: tenancy leaks, races for the same slot, and payments retried twice.
5 ways to cut no-shows without being pushy
No-shows quietly drain a business. Five gentle, proven ways to keep your calendar full, and how to work out what they are costing you.
Should you let customers negotiate? How smart price negotiation wins more bookings
Haggling is normal in many markets. Handled right, it closes price-sensitive customers without eroding your margins.
Take bookings on WhatsApp: a simple setup for busy owners
Your clients already live on WhatsApp. Here is how to turn it into a booking channel that works while you are with a client.
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